Privacy Policy

Last updated: January 2025

NOVARA MST LTD (company number 17129493), registered at 84 Wood Lane, London W12 0BZ, United Kingdom, hereinafter referred to as "Novara MST", "we", "us", or "our", is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Data Controller

The data controller is NOVARA MST LTD. You can contact us at info@novaramst.com or by phone at +44 7537 127942.

2. Information We Collect

Contact information: name, email address, phone number, and company name when you contact us.
Technical data: IP address, browser type, operating system, collected automatically when you visit our website.
Usage data: pages visited, time spent, and navigation paths.
Cookie data: as described in our Cookie Policy.

3. How We Use Your Information

To respond to enquiries and provide customer support.
To provide, maintain, and improve our services.
To comply with legal obligations.
To analyse website usage and improve user experience.

4. Legal Basis for Processing

We process your personal data based on: consent, contractual necessity, legitimate interests, and legal obligation, in accordance with UK GDPR.

5. Data Sharing

We do not sell your personal data. We may share data with service providers bound by data protection obligations, or legal authorities when required by law.

6. Data Retention

We retain personal data only as long as necessary. Contact form submissions are retained for a maximum of 24 months unless an ongoing business relationship exists.

7. Your Rights

You have the right to access, rectify, erase, restrict processing, data portability, and object to processing. Contact us at info@novaramst.com to exercise these rights.

8. Security

We implement appropriate technical and organisational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

9. Contact

Email: info@novaramst.com
Phone: +44 7537 127942
Address: 84 Wood Lane, London W12 0BZ, United Kingdom